Privacy Policy
At Sydney Towing Trucks, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our towing and roadside assistance services across Sydney.
1. Information We Collect
We may collect personal information directly from you when you contact us, request a service, submit a form, or interact with us in any way. This may include:
Personal Information
- Full name
- Phone number
- Email address
- Vehicle or service location
- Payment information (processed securely via third-party systems)
Vehicle & Service Details
- Vehicle type, model, registration
- Breakdown or accident details
- Pick-up and drop-off locations
- Service history and job details
Website Usage Information
- IP address
- Browser type
- Pages viewed and time spent
- Cookies and analytics data (e.g., Google Analytics)
2. How We Use Your Information
Tow Truck Sydney may use your information to:
- Deliver towing and roadside assistance services
- Contact you regarding your booking, updates, or enquiries
- Process payments and issue invoices
- Improve our services and customer experience
- Enhance website performance and functionality
- Meet legal or regulatory obligations
We do not sell, trade, or misuse your personal information.
3. Sharing & Disclosure
Your information may be disclosed only when necessary, including:
- Service partners such as subcontracted tow truck operators
- Payment processors for secure transactions
- Law enforcement or government agencies where required by law
- Insurance companies, only with your permission
All third parties must handle your information confidentially.
4. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss, misuse, or interference
- Alteration or disclosure
Data may be stored electronically on secure servers with encryption and restricted access.
5. Cookies & Tracking
Our website may use cookies to:
- Improve your browsing experience
- Analyse website traffic
- Personalise content or ads
You can disable cookies through your browser settings. Certain site features may not function properly when cookies are disabled.
6. Access & Correction
You have the right to:
- Request access to the personal information we hold
- Ask for corrections if the information is inaccurate or incomplete
To request changes, contact us using the details below.
7. Third-Party Websites
Our website may include links to external sites.
Tow Truck Sydney is not responsible for the privacy practices or content of these third-party websites
8. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
Sydney Towing Trucks
📞 0450350350
📧 info@sydneytowingtrucks.com.au